Warranty

LED RETROFITS WARRANTY PERIOD

LED Fixtures and Luminaires 5 years or 60 months
Backlit Troffer Family 5 years or 60 months
Downlight LED Family 5 years or 60 months
Flushmount LED Family 5 years or 60 months
7″ Spin Light Family 5 years or 60 months
LED Tubes & Driver Family 5 years or 60 months

TERMS AND CONDITIONS

This warranty is in lieu of all other warranties, expressed or implied, and without excluding the generality of the foregoing, excludes any implied warranty of merchantability or fitness for a particular purpose. The specifications subject to change without notice.

ETISSL guarantees that this LED Fixture will be free from defects in material and workmanship and will operate over the rated life. If this LED Fixture does not conform to the guarantee, ETISSL will send you a replacement. This guarantee does not cover LED Fixtures subject to accident, neglect, abuse, misuse, or acts of God. A replacement is the sole remedy available, whether in contract, in tort or otherwise arising from the failure of LED Fixture and is in lieu of all other guarantees or warranties express or implied, including any warranty of merchantability or fitness for a particular purpose. Liability for incidental or consequential damages is hereby expressly excluded. ETISSL total liability to Customer for any claim hereunder shall not exceed the total amount actually paid by Customer in connection with the product giving rise to a claim from Customer.

This warranty only applies when LED fixtures are properly installed and used in accordance with published specifications. LED fixtures must be used in lighting applications designed and approved for the environmental conditions (temperature, humidity) within the normal specified operating range. This warranty does not apply to any abnormal use of LED fixtures or use in violation of any applicable standard, code or instructions for use in installations including those contained in the latest National Electrical Code (NEC), the Standards for Safety of Underwriters Laboratory, Inc. (UL), Standards for the American National Standards Institute (ANSI) or, in Canada, the Canadian Standards Association (CSA). This warranty will not apply in the event of conditions demonstrating abnormal use or stress, including under/over voltage/current conditions, excessive switching cycles or operating hours or outside the recommended guidelines.

 

WARRANTY ACTIVATION AND SERVICE CLAIMS

Warranty claims can be serviced by calling ETISSL’s National Customer Service & Sales Center:
1-855-384-7754 (ETI-SSLI)
Fax: 216-468-0348
Email: warranty.service@etiled.us

If you are unsure whether a situation exists that is covered by this warranty, please contact ETISSL’s National Customer Service & Sales Center for assistance.

RETURN OF DEFECTIVE PRODUCT

After obtaining a return goods authorization number (RGA), LED Retrofits should be shipped freight pre-paid to the address provided with your RGA. Proof of purchase will be required. Failure to follow this procedure shall void this warranty.

ETISSL reserves the right to (i) examine all failed LED Retrofits to determine the cause of failure and patterns of usage and (ii) be the sole judge as to whether an LED Retrofit is defective and covered under this warranty.

 

LIMITATION OF LIABILITY

The foregoing shall constitute the exclusive remedy of the purchaser and the sole liability of ETISSL for led retrofits. No warranty of merchantability or fitness for a particular purpose is made or implied. In no event shall ETISSL be liable for any other costs or damages, including lost profits or revenues, incidental, special or consequential damages.

LED RETROFITS LIMITED WARRANTY

ETISSL warrants each LED Retrofit listed below to be free from defects in materials and workmanship, and to operate from the date of manufacture for the time periods specified below, subject to these Terms and Conditions.

If an LED Retrofit fails to operate for the specified warranty period, ETISSL will, at its option, replace or repair the product at no charge or grant Purchaser a credit for a future LED Retrofit purchase. Unit credit is calculated as follows:

  • Purchase Price ($) x Unexpired warranty period (months) / Warranty period (months) The customer is solely responsible for labor costs of removal or installation of LED Retrofits.