Defective Material Form

Complete form below and scroll down and select the submit button to send from to ETi Customer Service, you will receive an acknowledgment that form has been successfully submitted.

Use this form to record information about material that does not conform to the vendor’s specifications.

Include a copy of the form when returning the material to the vendor.

All RGA files require proof of purchase.



I am requesting (Select One)

It is ETi’s policy to provide replacement product for approved warranty claims.


Part #

Lot #


PO #


Defect Code

In the event that product has malfuctioned after installation, please answer the following as detailed as possible:


All returns must be made within 30-days and authorized with a completed Return Goods Authorization (RGA) form. For non-defective goods: Customer pays return freight charges and a 25% restocking fee. Full case returns only with product in resalable condition. RGA requires approval from responsible Sales Manager. All RGA returns are subject to ETI SSL approval. For defective goods: ETI SSL retains the right to provide product replacement for defective goods. In instances when product is discontinued, ETI SSL reserves the right to substitute an “as equal.” Warranty terms continue from date of original purchase.